Administration Assistant (12 month maternity cover)

  • Palletforce
  • Burton-on-Trent
  • 12 month maternity cover
  • Start date - ASAP
  • Additional Benefits - Paycare
  • Full time, 40 Hours Per Week
  • Working hours - 8 hours a day between 0800 - 2030 to cover as required

This Administration Assistant role is working within the fast-paced Depot 900 Team at Palletforce in Burton-on-Trent.

Within this growing team, you will report to the Depot 900 Operations Manager and will be responsible for providing customer service and administrative support for all of Palletforce’s strategic customers. You will work to resolve any problems or queries and ensure that deliveries are made as requested. This is a key role for the business, and we need someone who has previous experience of working within a similar environment, with a background in customer service. Working in this Depot 900 Administrator job, you will come into contact with colleagues and customers on a regular basis and it is vital that you are able to manage these relationships professionally, while ensuring that the objectives and aims of the business are met.

Some key duties of this job are listed below, however this is not an exhaustive list;


  • Take incoming phone calls and enquiries and make outbound calls
  • Processing discrepancies effectively and efficiently
  • Investigation and solving problems which be complex or long standing
  • Keeping accurate records of discussions
  • Build and maintain customer and depot relationships
  • Produce a variety of reports and KPIs using a high level of accuracy
  • General administration/filing duties


What you will need to succeed?

We are looking for someone wants to join our business at a key moment in our journey and grow with us and share in our success story.

We will offer you a supportive environment where you will be exposed to new experiences and opportunities, however previous experience in a similar position will ultimately lead to your success. It is essential that you have experience of working within a customer service environment

As a company we place a strong emphasis on the interactions that take place globally across the business and, as a Depot 900 Administrator this is especially important as you will be communicating with key stakeholders within the business and externally. Therefore it is essential that you conduct yourself in a professional manner and can ensure that you always ensure that Palletforce is represented in the best possible way. You will have keen eye for detail and be a quick learner.

What you will get in return?

We are also able to offer you a pension, on-site parking, training opportunities and more. You will join a business that values the people who work for us, without you, we would not be where we are. This Depot 900 Administrator is a key position, and we would love you to work for us.

What to do now?

If you are interested in this Depot 900 Administrator job, please ‘Apply Now’ and we will be in touch to discuss your application. If this job is not quite what you are looking for, please feel free to share with anyone who you think may be interested, or get in touch with us to discuss any other opportunities.

Palletforce welcomes applicants from all interested parties, and any reference to qualifications or certifications should be read to be interchangeable with local or international qualifications and certifications. Palletforce is committed to Equal Opportunities and Diversity and Inclusivity and all applications will be reviewed solely on their merits. All recruitment and selection will be conducted in accordance with prevailing Employment and Equality legislation. If you would like to discuss any concerns about the recruitment and selection process, please contact Human Resources.

To apply for this position, please send your CV and covering letter to or submit your details in the form below.

No agencies please. Our recruitment and internal human resources strategy is implemented by our HR partner, Strategi Solutions.

Please upload your CV and cover letter.