The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries, and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.
Main Responsibilities and Duties:
Be polite and professional at all times, being aware of the environment you work in.
Take incoming telephone calls and enquiries and making outbound calls.
Processing discrepancies on consignments efficiently and effectively, using a high level of accuracy and attention to detail.
Dealing and locating possible missing pallets in a timely, thorough and accurate manner.
Providing help and advice using the organisation’s products or services.
Communicating courteously by telephone, email and face to face both internally and externally.
Investigating and solving problems which may be complex or long-standing. Any problems that are unable to be resolved being brought to the attention of the Depot Support Manager in a prompt and timely manner.
Dealing with difficult telephone calls calmly and professionally; resolving problems and issues in a proficient manner.
Keeping accurate records of discussions or correspondence with depots where appropriate.
Producing written information for depots, often involving the use of computer packages/software.
Able to work as an effective team player, supporting and recognising the need for support wherever appropriate and be able to work on own initiative.
Build and maintain positive external relationships with member depots and internally within the team and other Palletforce staff.
Provide a high level of support to the night operations team.
Produce a variety of reports, KPI’s, holiday log, FLT utilisation, FLT drivers scanning, agency timesheets and purchase orders, late inbound/outbound trunk vehicles and FLT defects, using a high level of accuracy.
Advise Health and Safety of any minor damage reports.
Advise the night Operations Managers/Team Leaders of anything which may impact on the operation or any specific depot requests which need to be carried out during the night operation.
To carry out all your duties and responsibilities with reasonable care for your own health & safety and that of others who may be affected by your acts or omissions at work.
To co-operate fully with Palletforce in matters of health & safety.
Any other adhoc duties as and when required by the Depot Support Manager.
Working hours need to be flexible to meet the needs of the business
Regulars shift - 12:00 – 20:30 (30 min break)
Covering due to holidays/absence - 13:30 – 22:00 (30 min break)
Very occasionally covering - 22:00 – 06:30 (30 min break)
Saturday morning on a rota basis - 06:30 – 11:00 (Friday shift 10:30 – 19:00)
To apply for this position, please send your CV and covering letter to firstname.lastname@example.org or submit your details in the form below.
No agencies please. Our recruitment and internal human resources strategy is implemented by our HR partner, Strategi Solutions.