European Road Freight Administrator

Palletforce are recruiting at our SuperHub in Burton-on-Trent! We are looking for someone to join our busy European Operations team. The main purpose of this role is to ensure that the European Network is operated successfully, resolving problems or queries in an efficient and effective manner whilst ensuring that service levels are monitored, and standards maintained. This job will contribute to the wider development of Palletforce through working with other business functions to raise the profile of Palletforce’s international services.

This full-time job would be perfect for someone who wants to join a fast-paced environment and develop their skills. This job is offered on a permanent full-time basis, with a salary of £18,360. Working hours for this position are 0900-1730 though flexibility is required. Some travel may be required.

Key Duties

  • Dealing with all European customer queries via email and telephone, and internal messaging systems in Alliance.
  • Processing customer consignments on Alliance, together with processing and updating discrepancies
  • Chasing and progressing PODs and uploading to Alliance
  • Dealing with and resolving invoice queries, together will supporting the invoicing process
  • Act as contact point for all UK depots, and within the Hub.
  • Inter European Line-haul management. Import and Export.
  • Creation of manifests, and providing out-turn reports
  • Ensuring EDI is correct for inbound and outbound movements. and processed in the time requirement(s)
  • Arrange couriers and third-party solutions as and when required
  • Process and resolve complaints
  • Produce and understand KPIs as and when requested
  • Guide and advise on MOM (Members Operating Manual) requirements, relating specifically to European deliveries

To apply for this position, please send your CV and covering letter to or submit your details in the form below.

No agencies please. Our recruitment and internal human resources strategy is implemented by our HR partner, Strategi Solutions.

Please upload your CV and cover letter.