Customer and Network Manager

Job Title: Customer and Network Manager
Location: Newbury
Salary: Competitive
Closing Date: 04/07/2025

What is the opportunity?

As the Customer and Network Manager, you will act as a vital link between our customers, drivers, and internal teams. You will be responsible for ensuring smooth day-to-day operations, resolving issues efficiently, and supporting both the customer service and traffic teams to maintain high service standards.

• Manage and clear network messages and discrepancies (discreps)
• Allocate collections and accept customer jobs into the system
• Support the customer service team with queries and escalations
• Assist the traffic team with operational coordination
• Book in trunking operations and ensure timely scheduling
• Update Proof of Delivery (POD) records and maintain accurate documentation
• Handle customer complaints with professionalism and efficiency
• Provide support to drivers with delivery-related queries
• Conduct occasional route and delivery planning
• Identify and claim back missed or lost revenue opportunities

What we need from you:

• Experience in logistics, transport, or customer service roles (preferred)
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure in a fast-paced environment
• Proficient in using logistics software and Microsoft Office tools
• Excellent problem-solving and organisational abilities
• A proactive and team-oriented approach

Rewards and Benefits:

We’ll support your development, help you grow and also offer you a package that includes:

• Competitive Salary
• Competitive Annual Leave.
• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
• Health Care Cash Plan
• Excellent Pension scheme
• Employee Recognition Scheme

Diversity and Inclusion

Equality, diversity and inclusivity are at the heart of everything EV Cargo does.  We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.  By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group

EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

Apply for this role here