Customer Services Advisor

Job Title: Customer Services Advisor
Location: St Leonards-on-Sea.
Employment Type: Full Time
Salary: £30,000
Closing Date: 28th November 2025

The Role:

Join us as our Customer Care Advisor within our Customer Support team. In this role you will ensure customer queries and issues are dealt with timely and in a professional manner.

KEY RESPONSIBILITES:

• To work within the customer support department.
• Main point of contact for customer and depot delivery queries.
• Ensure customer queries and issues are dealt with in a timely and professional manner.
• To ensure freight in the network is delivered on time and in full.
• Work alongside Palletforce members to deliver service.
• Ensure health & safety compliance.
• Ensure best practice logistics principles, policies, and processes in the department to improve operational performance.
• Ensure daily tasks are carried out and KPI’s are met for the site.
• Ensure all jobs are priced correctly ready for invoicing.

OUR IDEAL CANDIDATE WILL HAVE:

• Qualifications. A Level 2 in English & Maths desirable not essential.
  Experience.  Previous experience in a similar role would be desirable. You will have an excellent working knowledge of Windows 10 and Microsoft Office. You will have the ability to multitask and have a strong attention to detail.
• Communication. Show us that you have excellent communication skills, spoken and written, be able to build good working relationships with work colleagues and our customers and have the ability to engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.
• Influence & Persuasion. You will be methodical with a structured approach to problem solving.
• People & Self Development. You will have a keen approach towards self-development. If you are looking for a future career and progression within a growing company this is a fantastic opportunity to join the team who consistently strive to provide an excellent service. You will build a strong, positive reputation within the business and have the ability to self-motivate, self-manage and work both autonomously and as part of a team.

Rewards and Benefits:

We’ll support your development; help you grow and also offer you a package that includes:

• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Employee Recognition Scheme
• Pension Scheme
• Health Care Cash Plan

We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!

If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

“Let us be your employer of choice”.

DIVERSITY AND INCLUSION

Equality, diversity and inclusivity are at the heart of everything Palletforce Logistics does.  We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business.  By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

Palletforce Logistics reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

“Let us be your employer of choice”

Apply for the role here.