Investment in People Pays Dividends

Palletforce retains the prestigious Investors In People (IIP) Standard.

The UK's leading palletised distribution network retained the prestigious standard after rigorous external assessment of staff and management performance at its Staffordshire headquarters.

In order to meet the IIP standard, the company had to satisfy inspectors in three key areas:

  • Leadership (leading and inspiring people, living the organisation's values, empowering and involving people)
  • Support (managing performance, structuring work, recognising and rewarding high performance)
  • Improvement (new standard improvement; building capability; delivering continuous improvement)

During the course of the independent assessment, the IIP assessors met with Palletforce directors and staff on a one-to-one confidential basis to discuss all aspects of the business chosen at random.

Subsequent feedback from the interviews revealed that employees felt a great deal of pride in Palletforce, that they were recognised and rewarded for good work, and had a clear understanding of their duties and what was needed to carry them out successfully.

The IIP report also highlighted Palletforce's open door communication policy, as well as the training opportunities available to staff, which is the cornerstone of 'Delivering, Better', a company programme to develop staff.

Having first achieved the accolade in 2011, reaccreditation was duly granted for a further two years.

Palletforce CEO Michael Conroy said: "We have made substantial investment in technology and infrastructure in recent months, and this year a further £20m will be spent on developing our new Superhub here at Burton upon Trent.

"However the most important investment any company can make is in its people, which is why it is particularly satisfying to have once again achieved this independent accreditation and to have received such positive feedback from our staff."

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