Member Support & Cross-Border Model Sees Palletforce Maintain Euro Services

20 January 2021

EV Cargo’s Palletforce says it has been able to maintain a functioning European service despite the ongoing post-Brexit challenges because of the support it has given to help members prepare, the structure of its cross-border model and the expertise from EV Cargo.

Over the last 12 months, Palletforce has invested heavily in its European services to mitigate the impact of potential disruption once the transition period ended. It ensured its UK members and their customers were best prepared for the new customs requirements by appointing a Brexit Taskforce, holding a series of online webinars and providing weekly Brexit Bulletin updates.

Due to the nature of the mixed-load model, pallet networks are experiencing some of the highest levels of customs paperwork but Palletforce worked closely with members from an early stage to educate customers of the new formalities and ensure they were prepared for the new systems.

Unlike some other networks, Palletforce has a true cross-border model and has collaborated closely with its long-standing and trusted European partners to build the scale required to provide a robust inter-country supply chain across Europe and beyond.

This superior infrastructure, underpinned by advanced digitalisation across the business and further technology investment in its Alliance booking system, has allowed Palletforce to maintain its cross-channel service.

The network and its members have also benefitted from the unrivalled global experience within EV Cargo, an expert in international supply chain management, which has vast experience in handling customs clearance formalities around the world.

Michael Conroy, Palletforce chief executive said: “While there have been a number of problems since the start of the year, which have seen some pallet networks and logistics operators suspend their services, Palletforce has been able to maintain a fully-functioning European service for our members and their customers.

“These are tough times, the government did not provide the rules early enough, some customs centres do not seem fully prepared and there is confusion with customers and consignees around paperwork and what is needed.

“However, it is our job to support members and their customers, assist and educate them and work together to navigate the challenges. As part of EV Cargo, we are experienced in international logistics and have used that expertise to protect customers as best we can from service interruption.”

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