Flue & Ducting, an established UK supplier of chimney liner and flue products, has chosen Palletforce as its exclusive national distribution partner to drive operational consistency, enhance freight visibility and ensure the highest levels of service across the UK.
Flue & Ducting has depots in Stockport, Bromsgrove and Wellington and dispatches more than 50 pallets of freight a day to retail customers, trade installers alongside direct to customers and construction sites.
The decision to align distribution to Palletforce means each depot working with a dedicated Palletforce member business, delivering both unrivalled local expertise and service with national scale.
Flue & Ducting’s Wellington depot in Somerset has a long-standing partnership with Palletforce founding member C&D South West, having worked together for over nine years. Deliveries from its Stockport depot will be managed by Invo Fulfilment and Avon Freight is handling distribution from Bromsgrove in Worcestershire.
The decision to work exclusively with one network is a vote of confidence in Palletforce’s ethos of technology-enabled logistics and its ability to deliver award-winning kerbside deliveries to every UK postcode, every day.
The move has enhanced Flue & Ducting’s operational consistency, freight visibility, internal stock movement and staff confidence thanks to the use of a single system.
Palletforce’s superior tech systems, allowing every pallet to be weighed, scanned and pictured, alongside its live Pallet Selfies images, real-time tracking and Picture on POD services provide complete freight transparency throughout the pallet journey.
Flue & Ducting has benefitted from reduced training times, streamlined depot-to-depot stock transfers, greater day-to-day efficiency and immediate customer support via Palletforce’s dedicated teams.
Nick Maxwell, General Manager of Flue & Ducting, said: “Partnering with Palletforce has brought enhanced consistency and transparency to our distribution operations. Having all depots aligned under one network, with local member expertise, reliable tracking and improved freight visibility, has streamlined customer deliveries and the movement of stock.
“Our diverse delivery locations include retail showrooms, trade installers, building sites and kerbside deliveries to consumers, and Palletforce offers an efficient and sustainable solution that allows us to easily scale our volumes.
“Pallet Selfies and Picture on POD are excellent tools when dealing with customer queries or resolving issues. They provide full transparency throughout the pallet’s journey and give us confidence that goods are being handled and delivered correctly.”
Mark Tapper, Palletforce Chief Executive, said: “Moving from a long-standing and successful single depot relationship to a full three depot network alignment means that Flue & Ducting will benefit from an outstanding local service from our three fantastic members, alongside an unrivalled national, express solution via our wider network of 120 members across the UK. “With a focus on delivering a superb customer experience underpinned by service excellence, technology, our state-of-the-art SuperHub and the power of the Palletforce membership network, we look forward to building a long-term and successful partnership with Flue & Ducting.”
